Refund & Return Policy

At Divine Cosmetics, your satisfaction and skin health are our top priorities. We want you to love your premium beauty essentials. However, if you are not entirely satisfied with your purchase, we are here to help with a straightforward, transparent return and refund process.

1. Return Eligibility Window

• 14-Day Limit: You have 14 calendar days from the date of delivery to request a return or exchange for an eligible product.
• Hygiene Standard: Due to the personal care nature of cosmetics and skincare, we can only accept returns on products that are completely unused, unopened, and in their original pristine packaging with all seals intact.
• Exclusions: Opened, sampled, or partially used products cannot be returned or refunded under any circumstances due to health, hygiene, and safety regulations.

2. Damaged, Defective, or Wrong Items

• Immediate Reporting: If you receive a product that is damaged during transit, defective, or if we accidentally shipped the wrong item, please notify us within 48 hours of delivery.
• Proof Required: Please email our support team with your order number and clear photographic proof of the damaged or incorrect item.
• Resolution: Upon verification, we will immediately arrange a brand-new replacement or offer a full refund, including any shipping costs incurred.

3. How to Initiate a Return

To start your return process, please follow these simple steps:

1. Contact Support: Email us at info.divinecosmetics@gmail.com with your order number, product details, and the reason for the return.
2. Approval Notice: Our team will review your request within 24–48 hours. If approved, we will send you a Return Authorization and the return shipping address.
3. Pack Securely: Securely pack the item in its original box to prevent any damage during return transit.

Note: Unless the item is damaged or incorrect, customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

4. Refund Process and Timelines

• Inspection: Once we receive your returned package at our facility, our quality control team will inspect the items to ensure they meet our hygiene eligibility criteria.
• Notification: We will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.
• Credit Execution: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (credit card, bank account, or digital wallet).
• Processing Time: Please allow 5 to 7 business days for the refund to reflect in your account, depending on your bank or financial institution’s processing times.

5. Exchanges

We only replace items if they arrive defective, damaged, or completely wrong. If you need to exchange an unopened product for a different shade or item, please contact our support team to check product availability and arrange the details.

6. Need Help?

For any further questions or immediate assistance regarding your returns and refunds, please reach out to us:

• Email Support: info.divinecosmetics@gmail.com